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Public signup and production accounts are not available. We cannot create, reset or recover a product account by email. If you are already working with Nerida in a controlled activity, use the private instructions you were given.

Do not forward an invitation link or paste its token into email. Tell us which kind of invitation it is and the email address it was sent to, without including patient or health information. Invitation support for controlled use will follow the reviewed pilot process.

Each person is intended to use their own account, with access limited by role, relationship and specific permissions. A person helping someone else does not necessarily hold that person’s patient profile. Report an access concern to [email protected] without sending clinical details.

For this website, the personal information Nerida directly receives is limited to what you send by email. Write to [email protected] for a rights request. The platform’s separate reviewed privacy and deletion processes must be in place before controlled use.

Follow the vulnerability disclosure page and email [email protected]. Send the minimum detail needed to reproduce the issue and never include real patient information.

No. Nerida does not claim public uptime or a live status service. If this static website is unavailable, try again later or use the contact route. Do not use Nerida for emergency or urgent medical help.